Customer Service

In an effort to help us serve you better, please select an option from the menu below:

» Contact Us » Return Policy
» FAQs » Size Chart
» Privacy & Security Policy » Tax & Shipping Information
» Placing an Order » Terms of Service

Contact Information

All general questions and comments can be directed to customer service at:

customerservice@deedsgear.com

Or, send a written request or inquiry to:

Financial Innovations Inc.
Attn: DeedsGear.com
1 Weingeroff Blvd.
Cranston, RI 02910

Prefer to place your order over the phone? Have a question about a product or an existing order?

Call Toll Free at 1-800-562-5766, Monday-Friday 9-5 EST

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Privacy & Security Policy

The information that is collected during the checkout of your DeedsGear.com order is not shared with any persons or organizations. Financial Innovations, Inc. will not sell, trade or divulge any personal information gathered during your transaction with any third party not directly involved in your transaction.

Financial Innovations, Inc. may periodically use your mailing address to send you information regarding updates to our product line or any upcoming promotions. If you choose not to receive this information please send us an e-mail at customerservice@deedsgear.com

Financial Innovations, Inc. will always use industry standards with regard to encryption technology when transferring and receiving consumer data exchanged on our website.

For every visitor to DeedsGear.com, our web server does not recognize information regarding the domain or e-mail address. Our web server does collect information with regards to the type of web browser used, the referring URL to our site, details such as time of day and day of week you visited our site. This information does not include personal details on the website visitor such as e-mail address, etc.

We Protect Your Information. Transactions on DeedsGear.com are 100% safe. For your protection, we use the most advanced online ordering security system available: SSL (Secure Socket Layers). SSL encrypts all your information so that no one can read it as it travels from your computer to ours. And we take every precaution to protect it once it arrives.

If you feel an any way that our site does not follow our privacy policy please contact us at customerservice@deedsgear.com.

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Placing an Order

Our goal at DeedsGear.com is to provide you with quality products. We want to insure that placing an order with us is simply, secure and "pain free". To place an order, just follow these easy steps:

  • Select your product. Our store offers a variety of products. Simply browse through the appropriate category and click on either the product name or thumbnail image. This will take you to the product description.
  • Select Product Attributes. If you are ordering a T-Shirt, make sure you select the correct size from the drop-down menu.
  • Enter quantity and "add to cart". Placing items into your shopping basket allows you to save your selection until you are ready to checkout.
  • Checkout. This is where you will be asked to supply your shipping and billing information so that your order may be finalized.

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Return Policy

We appreciate your business and want you to be satisfied with your products. If you are not completely satisfied with your purchase, merchandise will be accepted for exchange or refund* within 30 days of purchase. To ensure proper processing, please:

  • Call us at 1-800-562-5766 for authorization AND for the correct return address.
  • Repack item(s) in the original packaging and include a copy of the original packing slip.
  • Send your purchase back to the authorized address by any method you wish. Once the package has been received we will happily send you a replacement OR refund the original purchase price excluding the shipping charges.
  • All returns that are not due to an incorrect shipment or damaged/flawed merchandise will result in a 15% restocking fee.

We will be happy to assist you with any exchanges or replacements for items purchased through our online store. For exchanges of damaged or defective merchandise, we will credit you for the returned item upon receipt and send you a replacement with no additional shipping charges. For more information, please contact us at:

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Taxes

DeedsGear.com, by Financial Innovations, is required by law to remit taxes on all non-apparel orders shipped to Rhode Island.

Shipping

Most items leave our warehouse within 2-4 business days and take approximately 3-5 business days for delivery by selected shipping method.

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Terms of Service

We reserve the right to correct programming errors and to refuse sales made with incorrect pricing.

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